Worried about a child?

Child sad

If you are worried that a child may be being abused or neglected then please take action.

In an emergency call 999 or you can contact Bolton’s Referral and Assessment Team, part of the Multi-agency Screening and Safeguarding Service (MASSS) on 01204 331500.

The above number is office hours only – 9am - 5pm.

If you have a concern outside these times you can contact Bolton Emergency Duty Team – 01204 337777.

Or alternatively discuss your concerns with the NSPPC:


If you are a child or young person and need to talk to someone you can contact Childline on Freephone 08001111 or visit Childline.

Remember if you are a professional working with the child or their family and making a referral you should follow this up in writing using the Early Help Form to share information within two working days. Once completed the form should be sent securely to RA@bolton.gov.uk or by post to

Bolton MASSS
Duty Team
Castle Hill Centre
Castleton Street
Bolton BL2 2JW

Early Help Form

A copy should also be sent to the Integrated Working Team and their contact details are in the Early Help form.

Remember – Your call could save a child’s life

Please note – The current Worried About A Child Leaflet continues to reference old contact numbers and this should be substituted with the number above.